Privacy policy

ARTIG METALL® takes the protection of your personal data very seriously. We want you to know when we collect which data and how we use it.


1. Access data and hosting

You can visit our websites without providing any personal information. Each time a website is accessed, the web server automatically stores only a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the request, the amount of data transferred and the requesting provider (access data) and documents the request. This access data is analysed solely for the purpose of ensuring smooth operation of the site and improving our services. This serves to safeguard our legitimate interests in the proper presentation of our services in accordance with Art. 6 (1) (1) (f) GDPR, which are overriding in the process of balancing of interests. All access data is deleted no later than fourteen days after the end of your visit to the site.


1.1. Hosting

The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise stated in this data protection declaration, all access data and all data collected in the forms provided on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this data protection declaration.

2. Data processing for the purpose of contract execution and for establishing contact

2.1. Data processing for the purpose of contract execution

For the purpose of contract processing (including enquiries and processing of any existing warranty and performance disruption claims, as well as any legal obligations to update) in accordance with Art. 6 (1) sentence 1 lit. b GDPR, we collect personal data that you voluntarily provide to us as part of your enquiry or order. Mandatory fields are marked as such because we absolutely need the data in these cases to execute the contract and we cannot send the order without this information. The data collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer of data to our service providers for the purpose of order, payment and dispatch processing, can be found in the following sections of this data protection declaration. After complete processing of the contract, your data will be restricted for further processing and deleted after expiry of the tax and commercial law retention periods in accordance with Art. 6 para. 1 sentence 1 lit. c DSGVO, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.


2.2. customer account

If you have given your consent to this in accordance with Art. 6 (1) (a) GDPR by deciding to open a customer account, we will use your data for the purpose of opening the customer account and for storing your data for further future orders on our website. You can delete your customer account at any time, either by sending a message to the contact option described in this data protection declaration or by using a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) 1 lit. a GDPR or we reserve the right to further data use, which is permitted by law and about which we inform you in this statement.


2.3. Contact

As part of our customer communications, we collect personal data in order to process your requests in accordance with Art. 6 (1) 1 lit. b GDPR if you voluntarily provide it to us when you contact us (e.g. using a contact form or by email). Mandatory fields are marked as such because we absolutely need the data in these cases in order to process your request. The data collected can be seen from the respective input forms. After complete processing of your request, your data will be deleted, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a DSGVO or we reserve the right to use data in excess thereof, which is permitted by law and about which we inform you in this statement.


3. Data processing for the purpose of delivery

In order to fulfil the contract in accordance with Art. 6 (1) (b) GDPR, we will pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the ordered goods.


3.1. Data transfer to shipping service providers for the purpose of delivery notification

If you have given us your express consent to do so during or after placing your order, we will forward your email address to the selected shipping provider in accordance with Art. 6 (1) 1 lit. a GDPR so that they can contact you to arrange delivery.

You can revoke your consent at any time by sending a message to the contact option described in this data protection declaration or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.

GLS General Logistics Systems Austria GmbH

Traunuferstraße 105a

AT-4052 Ansfelden

Raben Logistics Austria GmbH

Registered office: 1110 Vienna

Warneckestraße 7, Austria

4. Data processing for payment processing

We work with the following partners to process payments in our online shop: technical service providers, credit institutions, payment service providers.


4.1. Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for the processing of the payment transaction to our technical service providers, who work for us as part of an order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for the processing of the payment. This serves the fulfilment of the contract in accordance with Art. 6 para. 1 sentence 1 lit. b DSGVO. In some cases, the payment service providers collect the data required for the processing of the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.

If you have any questions about our partners for payment processing and the basis of our cooperation with them, please use the contact option described in this data protection declaration.


4.2. Data processing for the purpose of fraud prevention and optimising our payment processes

Where applicable, we provide our service providers with further data that they use together with the data necessary for processing the payment as our contract processors for the purpose of fraud prevention and optimising our payment processes (e.g. invoicing, processing of contested payments, accounting support). This serves to safeguard our legitimate interests in protecting ourselves against fraud and in managing payments efficiently, which are overriding interests in the context of a balancing of interests, in accordance with Art. 6 (1) sentence 1 f GDPR.


5. Advertising by email, post

5.1. Email newsletter and registration

When you register for our newsletter, we use the data required for this or provided separately by you to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 (1) 1 lit. a GDPR.

You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via a link provided in the newsletter for this purpose. After unsubscribing, we will delete your email address from the list of recipients, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) (a) GDPR or we reserve the right to use data in a manner that goes beyond this, which is permitted by law and about which we inform you in this statement.


5.2. Email newsletter without registration and your right to object

If we receive your email address in connection with the sale of a product or service and you have not objected to this, in particular by registering in the list in accordance with Section 7 (2) ECG, we reserve the right, on the basis of Section 174 (3) TKG, to regularly send you offers by email for products from our range that are similar to those you have already purchased. This serves to safeguard our legitimate interests in advertising to our customers, which are overriding in the process of balancing of interests.

You can object to this use of your email address at any time by sending a message to the contact option described in this data protection declaration or via a link provided for this purpose in the advertising email, without incurring any costs other than the transmission costs according to the basic rates. After you unsubscribe, we will delete your email address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) 1 lit. a GDPR or we reserve the right to use data in a manner that goes beyond this, which is permitted by law and about which we inform you in this statement.


5.3. Newsletter distribution

Where applicable, the newsletter is also sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact details provided in this data protection declaration.


5.4. Postal advertising and your right of objection

In addition, we reserve the right to use your first and last name and your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by letter post. This serves to safeguard our legitimate interests in advertising to our customers in accordance with Art. 6 (1) sentence 1 f) GDPR, which are overriding in the process of balancing of interests. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described below.

The advertising mailings are provided as part of a processing on our behalf by a service provider to whom we pass on your data for this purpose.

6. Social Media

Our online presence on Facebook (by Meta), Instagram (by Meta), Youtube, LinkedIn, Pinterest

If you have given your consent to the respective social media operator in accordance with Art. 6 (1) (a) GDPR, when you visit our online presences on the social media platforms mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which user profiles are created using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. As a rule, cookies are used for this purpose. Please refer to the providers' data protection information linked below for detailed information on the processing and use of the data by the respective social media provider, as well as a contact option and your rights and setting options for protecting your privacy. Should you nevertheless require assistance in this regard, please contact us.


Facebook (by Meta) is provided by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (‘Meta Platforms Ireland’). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses adopted by the European Commission. Data processing in the context of visiting a Facebook (by Meta) fan page is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 DSGVO. Further information (information on Insights data) can be found here.


Instagram (by Meta) is provided by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (‘Meta Platforms Ireland’). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses adopted by the European Commission. Data processing in the context of visiting an Instagram (by Meta) fan page is based on an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information on Insights data) can be found here.


YouTube is a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (‘Google’). The information automatically collected by Google about your use of our online presence on YouTube is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses adopted by the European Commission.

LinkedIn is provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland (‘LinkedIn’). The information automatically collected by LinkedIn about your use of our online presence on LinkedIn is usually transferred to a server of the LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses adopted by the European Commission.

Pinterest is an offer from Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (‘Pinterest’). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transferred to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses adopted by the European Commission.


7. Ratings

Customer reviews and ratings are collected using Judge.me: real names or pseudonyms entered by users and their review text are processed. The ratings are published after entry, but can be removed manually by the site operators. In the event of removal, the data is deleted after 7 days. Published data is displayed as long as the website can be viewed; service provider: Judge.me LLC, PO Box 7403, Jackson, Wyoming 83002, USA.; Website: https://judge.me. Privacy Policy: https://judge.me/privacy.

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8. Contact options and your rights

8.1. Your rights

As a data subject, you have the following rights:

• In accordance with Art. 15 GDPR, you have the right to request information about your personal data processed by us to the extent specified therein;

• in accordance with Art. 16 GDPR, the right to request the immediate correction of incorrect or incomplete personal data stored by us; • in accordance with Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing

• is necessary to exercise the right to freedom of expression and information;

• to fulfil a legal obligation;

• for reasons of public interest or

• for the establishment, exercise or defence of legal claims;

• in accordance with Art. 18 GDPR, the right to request the restriction of the processing of your personal data insofar as

• you contest the accuracy of the data;

• the processing is unlawful but you oppose the erasure of the personal data;

we no longer need the data, but you need it to establish, exercise or defend legal claims, or

you have objected to processing in accordance with Art. 21 GDPR;

pursuant to Art. 20 GDPR, the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format or to request transmission of those data to another controller;

• the right to complain to a supervisory authority in accordance with Art. 77 GDPR.

As a rule, you can contact the supervisory authority at your usual place of residence or work or at our company headquarters. Right of objection Insofar as we process personal data as described above in order to safeguard our legitimate interests, which are overriding in the process of balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you have the right to object only on grounds relating to your particular situation. After you have exercised your right of objection, we will no longer process your personal data for these purposes unless we can prove compelling reasons for the processing worthy of protection, which outweigh your interests, rights and freedoms, or if the processing serves the assertion, exercise or defence of legal claims. This does not apply if the processing is carried out for direct marketing purposes. In this case, we will not process your personal data for this purpose.


8.2. Contact options

If you have any questions about the collection, processing or use of your personal data, or if you wish to request information, correct, restrict or delete data, or revoke any consent you may have given or object to a particular use of data, please contact our company data protection officer.


Data protection officer:

Griesmühlstraße 8

4600 Wels Austria

shop@artigmetall.com